Warranty & Returns

Bidbroz Warranty Policy

At Bidbroz, we prioritize transparency and customer satisfaction. While all sales are final, we offer a warranty for eligible items under the following guidelines. Please thoroughly inspect your items during pick-up to ensure they meet your expectations.

Eligibility for Warranty/Refund

• Items must be returned in their original packaging.
• Warranty claims must be initiated and completed within 1 day of pick-up, including providing proof of the issue (e.g., photos, videos, or a detailed description).
• Items marked as “AS-IS” are not eligible for warranty or refunds.

Warranty Process and Timeline

1. Claim Submission:

   • Warranty claims must be submitted within 1 day of pick-up, including proof of the issue (e.g., photos or videos).
   • Claims submitted after this deadline will not be considered.

2. Staff Review:

   • Your claim will be reviewed by our staff, and a decision will be made within 3 business days.

3. Item Return:

   • If your claim is approved, you must return the item within 9 days of pick-up for the refund to be processed.
   • Failure to return the item within this timeframe will void the warranty.

Conditions for a Refund

A refund will be issued if:

• The item was misrepresented in the auction listing and the item is not marked “AS-IS”

Note: Refunds are subject to managerial approval.

Refund Process

1. Request Submission:

   • Submit your warranty claim to support@bidbroz.com with the following details:
     • Order number
     • Description of the issue
     • Proof of the issue (photos or videos)

2. Return:

   • Approved items must be returned within 9 days of pick-up during Sundays between(1:00pm-5:00pm) or scheduled drop-off  by email support@bidbroz.com
   • All returns must be dropped off atPick up location is 341 Mapleview Dr W, Barrie, ON L4N 9E8 
   • Failure to return the item within this timeframe will void the warranty.

Refund Method

Refunds will be issued to the original payment method 2-3 business days after the item is returned and inspected.

Additional Terms

• A 15% restocking fee will be deducted from the refund amount.
• Shipping returns are not available. All returns must be dropped off atPick up location is 341 Mapleview Dr W, Barrie, ON L4N 9E8

Final Notes

Please ensure you adhere to the above terms to avoid any issues with your claim. We appreciate your understanding and cooperation as we strive to deliver the best service possible. please note that this policy is subject to change at any given time in the future. last edited DEC/18/2024