Delivery & Pickups

A public  and secure pick-up location for everyone.

Public bus stop right in front of pick up location for easy pick- ups.

PAYMENT & PICKUP INSTRUCTIONS

To complete your order, you must go through the online checkout process. If you plan to pay cash in person, just select the “Cash on Pick-Up” option during checkout.

We recommend paying online after winning your items. It’s fast, easy, and makes your pickup quicker!

PICKUP DETAILS

Location:

341 Mapleview Dr W, Barrie, ON L4N 9E8 

Pickup Times:

• You have 1 week after the auction ends to pick up your items.
• During checkout, you’ll choose a 15-minute time slot for your pickup. Slots are available:
  • Monday to Saturday: 6:00 PM – 8:00 PM
  • If the listed pickup times don’t fit your schedule, please email us support@bidbroz.com and we’ll work with you to find a suitable time.

How to Pick Up:

1. Go to the side door at the pickup location.                             
2. 
3. Message (705)304-1009 that you are here for pick up. Include your order number.
4. Once we receive your message, our team will bring your items right to your car.

PAYMENT OPTIONS

1. Online Payment:

   • Pay with Credit/Debit Cards or PayPal during checkout.

2. In-Person Payment:

   • If paying in-person with Card or Cash, select “Cash on Pick-Up” at checkout.
   • You can also send an E-Transfer to support@bidbroz.com. Add your full name and email in the message section for identification.

Payment Deadline:
You must pay in Full during check out or in person, you must check out within 48 hours of winning an auction to secure your items. and picked up within a week of Auction end date. If you fail to checkout/pick-up  on time, you may lose your winning bid or be charged a restocking fee.

Delivery Terms & Conditions

1. Availability

BidBroz offers local delivery within a 20-kilometer radius of our facility at 341 Mapleview Dr W, Barrie, Ontario. Delivery is subject to availability and offered at the discretion of BidBroz.

2. Delivery Schedule

    •    Deliveries are completed on Saturdays, the week following each auction.

    •    No specific delivery time is guaranteed. Deliveries may occur anytime during the day based on the route schedule.

    •    Customers must ensure someone is available to receive the delivery or leave clear instructions for contactless drop-off at checkout.

3. Eligibility

To qualify for delivery:

    •    Your order must contain a minimum of 3 items.

    •    A flat-rate delivery fee of $15.00 will be applied per delivery address.

    •    Delivery is available only for addresses within the approved radius unless otherwise pre-approved by BidBroz.

4. Payment Terms

    •    Delivery orders must be paid in full online by Friday at 6:00 PM (before the Saturday delivery).

    •    Unpaid orders or late payments will be considered for pickup only, and will not be included in delivery.

5. Delivery Confirmation

    •    Deliveries are fulfilled by independent contracted drivers.

    •    All deliveries are photo-confirmed at the drop-off location.

    •    Customers must report any issues within 24 hours of delivery.

6. Liability & Risk

    •    Once an item leaves our facility, BidBroz assumes no responsibility for loss, theft, damage, or missed deliveries.

    •    Customers are responsible for providing accurate delivery instructions and being available to receive their order.

    •    Failed deliveries due to incorrect address or access issues may result in a 15% restocking or redelivery fee.

7. Refusal of Service

BidBroz reserves the right to deny or suspend delivery service for any customer who:

    •    Repeatedly misses deliveries

    •    Fails to pay in full

    •    Displays abusive or uncooperative behavior

8. Returns via Delivery Orders

    •    BidBroz does not provide return pickups for any delivered items.

    •    If a customer believes their item qualifies for return under warranty or defect, they must:

    •    Email support@bidbroz.com within the warranty period, and

    •    Schedule a drop-off appointment at 341 Mapleview Dr W, Barrie, Ontario

    •    No walk-in returns will be accepted without prior coordination.

    •    Items must meet our standard return conditions to be eligible.

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📩 Contact Information

For questions or support regarding delivery, contact:

📧 support@bidbroz.com

📞 705-304-1009